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Terms & Conditions

Mizons Personalised Moments

Last updated: 5th February 2026

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1. About Us

This website is operated by Mizons Personalised Moments.
Contact details:

By using our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our site.

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2. Products and Services

We sell bespoke, personalised physical products, including but not limited to:

  • Wedding and engagement items

  • Proposal boxes

  • Christmas items

  • Memorial items

  • Other personalised keepsakes

All items are made to order based on the information provided by the customer.

Images shown on the website are for illustrative purposes only. Due to the personalised nature of our products, slight variations in colour, size, or finish may occur.

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3. Personalisation Details

It is the customer’s responsibility to ensure that:

  • All spelling, dates, names, and personalisation details are correct

  • Uploaded images or text are accurate and appropriate

We cannot be held responsible for errors once an order has been submitted and approved.

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4. Prices and Payment

  • All prices are shown in GBP (£)

  • Payment is required in full at the time of ordering

  • Payments are processed securely through our website

We reserve the right to change prices at any time, but this will not affect orders already placed.

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5. No Refunds or Cancellations (Bespoke Items)

Due to the bespoke and personalised nature of our products:

  • All sales are final

  • We do not accept cancellations, returns, or refunds once production has begun

  • This complies with the UK Consumer Contracts Regulations, which exclude personalised goods from the right to cancel

Refunds or replacements will only be considered if an item is faulty or damaged upon arrival.

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6. Faulty or Damaged Items

If your item arrives faulty or damaged, you must contact us within 48 hours of delivery, providing:

  • A description of the issue

  • Clear photographic evidence

If confirmed, we will offer a repair, replacement, or refund at our discretion.

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7. Delivery

Delivery times are estimates only and may vary due to demand or external factors. We are not responsible for delays caused by postal or courier services once the item has been dispatched.

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8. Intellectual Property

All content on this website — including text, images, designs, logos, and product concepts — is the property of Mizons Personalised Moments.

You may not copy, reproduce, distribute, or use any content without our written permission.

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9. Reviews and External Platforms

Customers may leave reviews on third-party platforms such as Trustpilot. We are not responsible for the content, policies, or availability of external websites.

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10. Limitation of Liability

To the fullest extent permitted by law, Mizons Personalised Moments shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, data, or business

  • Misuse of products after delivery

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

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11. Age Restriction

Our website and products are intended for individuals aged 16 years or over. By placing an order, you confirm that you meet this requirement.

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12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be effective immediately upon being posted on the website.

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